Terms and Conditions

This Privacy Policy governs the manner in which CID Products collects, uses, maintains and discloses information collected from users (each, a "User") of the www.cidgroup.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by CID Products.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form respond to a survey subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

CID Products collects and uses Users personal information for the following purposes:

To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.

To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.

Changes to this privacy policy

CID Products has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
CID Products
www.cidgroup.co.uk
CID House, Peckfield Business Park, Phoenix Avenue, Leeds LS25 4DY
0113 201 1340

 

FAQ’s

What do I do if my items arrive damaged/faulty?

Speak to our customer service team as soon as possible on 0113 201 1340. Items that are faulty need to be returned before the warranty period (12 Months is the standard period of warranty - some products have longer warranty)

The sooner you speak to us, the quicker we can sort out the problem and get you a replacement/refund or credit to your account and get you going.

Our usual service is that we will send out a replacement for next day delivery in the meantime arrange for collection of the faulty item so that you are not held up on a job.

What do I do if I only receive part of my order?

Speak to our customer service team as soon as possible on 0113 201 1340. This will usual happen if we are awaiting stock to create your order, but is very unlikely.

In most cases if an order has been placed and the items ordered are not currently in stock we will call you within 12 hours and explain the situation, we will then give you the decision on whether you want a part order for the items we do have in stock and another when the stock becomes available to complete your order or the order only once it can be sent as one. Either way you will not incur additional delivery charges.

What do I do if the items delivered are different to the items ordered?

Speak to our customer service team as soon as possible on 0113 201 1340. This is very unlikely as we take great care in the complete process of a customer’s order no matter what, but if this does happen we will arrange for your correct order to be sent out as soon as possible, additionally arrange collection of the incorrect items at a later date.

Do I need to sign for the goods?

Yes, to verify that the goods have been received and by who, what time and where we track all of our deliveries to insure you get the best service.

How can I track my delivery?

All our orders are tracked online, but if you need further assistance you can email sales@cidgroup.co.uk or call 0113 201 1340 and ask for an update on your delivery to which we will be more than happy to do for you.