Delivery Returns Information
OUR NO QUIBBLE RETURNS POLICY We are proud to offer all our customers a ‘No Quibble’ guarantee. This allows you to return anything you have bought from CID for either a full refund or an exchange with a valid proof of purchase.
To be eligible for a No Quibble Return, you must notify us within 48 hours of receipt and your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do keep an eye on returns within this timeframe. If customers are found to be abusing the generosity of our guarantee, we reserve the right to refuse further returns from them or impose an appropriate re-stocking fee.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- To complete your return, we require proof of purchase.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or credit card, as per the original method of purchase, within 14 days.
FAULTY / DAMAGED GOODS
If you are purchasing products for business purposes, it is our normal practice to replace any product which, on delivery to you, is damaged or is not in a usable condition. No handling charge will be made in these circumstances. In some cases we may require you to return the product to us for examination so we can return it to the manufacturer for inspection. All that we ask is that the product is thoroughly cleaned and adequately packed before sending it to us.
This does not affect your Statutory Rights.